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STUDIO POLICIES

PRE-ARRIVAL INFORMATION

We require masks to be worn inside the studio and during training. Please make sure to put your mask on prior to entering the studio. You may arrive no earlier than 10 minutes prior to your scheduled Training start time and we will only be checking in one student at a time. All returning students will be required to sign an updated electronic liability waiver through their MindBody login prior to their first return to the studio.

Please note, all non-essential shared supplies have been removed from all studios. Guided Trainings will be modified accordingly. You may bring your own supplies, or we will have mats and kneepads available to rent at the front desk. Personal supplies of rosin/chalk and Dry Hands will also be available for purchase at the front desk. If you are experiencing any of the following symptoms, we request that you DO NOT sign-up for any Trainings, Space Rentals, Privates or Parties and refrain from entering the studio until you have been cleared by a medical professional to do so or remain symptom-free for a minimum of 48 hours prior to returning to the studio.

If you are experiencing any of the following symptoms, we request that you stay home and cancel any upcoming reservations as soon as possible:

  • Elevated temperature or fever of 100.4 F or higher
  • Persistent cough
  • Shortness of breath and/or difficulty breathing
  • Loss of smell and/or taste
  • Fatigue
  • Persistent headache

SOCIAL DISTANCING POLICY

We respect social distancing rules at the studio. Please maintain at least 6ft (2 meters) between yourself and others waiting in line prior to entering the studio and while inside the studio. We do not permit congregating at the front desk, in common spaces or in between Trainings. If you have any questions, please refer to Customer Service via phone or email rather than in person at the studio. Our locker rooms are currently closed to reduce overcrowding. We request you arrive dressed and ready for class. If needed you may use our personal changing stations to change. Personal belongings may be stored in personal storage bins spaced out in each studio classroom. All participants and trainers must wash their hands prior to entering the studio rooms. Shoes must be removed prior to entering the studio rooms and must be worn at all times in all common spaces.

LATE POLICY

DO NOT BE LATE.

YOU WILL NOT BE ALLOWED TO JOIN THE TRAINING. YOU WILL NOT BE PERMITTED TO SWITCH TO ANOTHER DAY AND WILL NOT BE REFUNDED YOUR MONEY.

You should be dressed and ready to start your session at the scheduled time. You may arrive 10 minutes before your scheduled Training to avoid being late. Please note, we currently do not permit entry to the studio prior to this timeframe.

This is a safety issue, and we ask that you respect both our trainers and other students by showing up on time as tardiness is disruptive to the experience we aim to provide.

CANCELATION POLICY

At Body & Pole we have a 24-hour cancelation policy. As long as you cancel more than 24 hours before your scheduled Training, your credit will be returned to your account and you will be able to schedule for a future date. However, if you late cancel in the 24-hour cancelation period prior to your Training start time you will lose the credit and will not be permitted to reschedule for another date.

*All Members will be charged $25 each time they late cancel or fail to attend a scheduled Training.

IDENTIFICATION

Upon arrival at Body & Pole for your first visit, you are required to present identification to verify your age and identity. A photo will also be taken and added to your online account to ensure yours and everyone’s safety in the studio.

SIGN-UP POLICY

We love last minute walk-ins, but to guarantee your spot in any Training please reserve your spot in advance online. Unfortunately any Training with less than 6 participants is subject to cancelation as late as 2 hours prior to the scheduled start time due to low enrollment.

REFUNDS & TRANSFERS

All purchases are non-refundable and non-transferable. Once you make a purchase, make sure you know the expiration date and use all sessions before that date. We will not extend the expiration date.

STANDBY POLICY

When Trainings are full, you can sign up to be on Standby. If you are on Standby, YOU SHOULD PLAN TO COME TAKE THE TRAINING. If you can no longer take it, make sure to remove yourself from Standby to avoid being added in and not being able remove yourself prior to our 24-hour cancelation period.

Please note, you can be added to a Training from Standby up to 3 HOURS before its start time as other students sign out making room available. You will receive an automatic email or text notification letting you know you have been added (please make sure you are signed up to receive these notifications on your MindBody account). At that point, you will be held to our regular 24-hour cancelation policy. Anyone on Standby is welcome to arrive at the studio prior to your Training start time to join the warm-up and take available spots from any no shows. Preference for any available spots due to no shows will be given in order of where you are positioned on the Standby list.

AGE LIMITATIONS

Only adults 18 and older are permitted to sign-up for Trainings and Private Sessions as well as reserve Space Rentals at the studio. We do not permit anyone 17 or under at this time. Please check back with us in the future regarding changes in this policy.

PROPER ATTIRE

Please wear proper attire when visiting our studio. We require masks to be worn at all times in the studio. Proper attire includes: athletic wear such as opaque fitted shorts, sports bras and/or tank tops, or opaque leggings for Hoop and Silk classes. No transparent material is allowed. No undergarments are allowed to be used in place of workout attire.

BEHAVIOR AT THE STUDIO

  • We require all participants to wash their hands upon arrival at the studio and prior to joining Trainings.
  • Please respect your Trainers and fellow students and leave your phone conversations outside the studio. This applies to text messaging and emailing as well.
  • No street shoes permitted in our studio rooms.
  • We do not tolerate bullying, disrespectful behavior or violation of others’ personal space. Such behavior will result in being removed from the studio, and no longer being able to attend Trainings at Body & Pole.

PICTURES & FILMING

Taking pictures and filming are not allowed in our Trainings. Please respect other students’ privacy. If you wish to take pictures or film yourself, you are welcome to do so during the following times:

  • Pole Parties
  • Private Sessions
  • Private Space Rentals
  • After/Before Trainings

PARTIES

  • Until further notice, we only permit party sizes of 6 people and under.
  • Total cost of event must be paid at time of booking in order to confirm your reservation.
  • When booking an event, we must select the group size. If the number of people changes and your rate is affected by it, you MUST let us know at least 24 hours in advance in order to update your information in our system. We will not be able to adjust the rate of any changes to group size after this time.
  • In case of cancelation, up to 14 days before the event, 75% of the total event cost refunded to your credit card or you can reschedule for no extra charge.
  • If you can less than 14 days before your event, 50% of the totally event cost refunded to your credit card. You will not be able to reschedule unless paying for another party. Please note, cancelation can be made no later than 24 hours prior to the event start time. Any cancelation within the 24 hour time period prior to event start time will receive no refund.
  • Absolutely no refunds on full charge for late comers or late cancelations.
  • We do not permit food or drinks (except water) inside the studio.
  • Lateness to events will result in a shorter event time with the discretion of the Trainer regarding proceeding or not. (Over 30 minutes late to an event may result in cancellation of your event. So don’t be late!)
  • Anyone under the influence of alcohol or drugs will not be permitted to participate and will not be refunded their money.
  • We can only accept cash or one credit card for payment.

Have more questions? Email events@bodyandpole.com or call us at 212-334-6900.

SPACE RENTALS

  • Only one person is permitted to use a Space Rental at a time and only Studio C is available to rent until further notice.
  • Space Rentals are for personal use (practice, rehearsals, videotaping, etc.), and are not for profit or instructional purposes. Please note, if guidelines are not adhered to we reserve the right to end your rental early without refund.
  • A 24-hour cancelation policy applies when booking a private Space Rental; you will not receive your credit back for future use if you cancel less than 24 hours ahead of time.
  • Space Rentals are booked by the hour. We do not book half-hour rentals.
  • Space Rentals for photoshoots or video projects must be booked through Events at events@bodyandpole.com

TRAINCATION

At this time, Traincation bookings are temporarily unavailable. Please check back with us in the future regarding changes in this policy.

ALCOHOLIC BEVERAGES

Alcohol consumption is not permitted prior to any physical activities at the studio. If you are intoxicated when arriving at our studio, you will not be allowed to participate, and will not be refunded your money.

FOOD & BEVERAGES

Food and beverages, with the exception of bottled water, are not allowed in the studio. Please make sure to leave any food or drinks with your personal belongings. We do not permit eating in between Trainings or congregating in any studio common spaces.

PRIVATE SESSIONS

We ask that you let us know at least 24 hours ahead of time if you need to cancel a Private Session or you will lose your Private Session credit. There are no refunds on late cancelations. We currently only offer one-on-one Privates and do not offer Semi-Privates at this time.