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STUDIO POLICIES

PRE-ARRIVAL INFORMATION

All students will be required to sign an electronic liability waiver through their MindBody login prior to their first class.

We will have mats and kneepads available to rent at the front desk or you may bring your own. We will have blocks, straps and therabands for use in all rooms. Personal supplies of rosin/chalk and Dry Hands will be available for purchase at the front desk.

LATE POLICY

DO NOT BE LATE.

YOU WILL NOT BE ALLOWED TO JOIN THE CLASS. YOU WILL NOT BE PERMITTED TO SWITCH TO ANOTHER DAY AND WILL NOT BE REFUNDED YOUR MONEY.

You should be dressed and ready to start your session at the scheduled time. We recommend arriving 15 minutes before your scheduled class to avoid being late.

This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time as tardiness is disruptive to the experience we aim to provide.

CANCELLATION POLICY

At Body & Pole we have a 12-hour cancelation policy. As long as you cancel more than 12 hours before your scheduled class, your credit will be returned to your account and you will be able to schedule for a future date. However, if you late cancel in the 12-hour cancelation period prior to your class start time you will lose the credit and will not be permitted to reschedule for another date.

*All Memberships, Traincations, and Promotional Unlimited Passes will be charged a late cancellation/no show fee of $25 for any missed reservations. Late cancel/no show fees are charged for any type of unlimited pass.

IDENTIFICATION

Upon arrival at Body & Pole for your first visit, you are required to present identification to verify your age and identity. A photo will also be taken and added to your online account to ensure yours and everyone’s safety in the studio.

SIGN-UP POLICY

We love last minute walk-ins, but to guarantee your spot in any class please reserve your spot in advance online. Unfortunately any class with less than 6 participants is subject to cancelation as late as 2 hours prior to the scheduled start time due to low enrollment.

REFUNDS & TRANSFERS

All purchases are non-refundable and non-transferable. Once you make a purchase, make sure you know the expiration date and use all sessions before that date. We will not extend the expiration date.

WAITLIST POLICY

When classes are full, you can sign up to be on the Waitlist. If you are on Standby for a call, YOU SHOULD PLAN TO COME TAKE THE CLASS. If you can no longer take it, make sure to remove yourself from the Waitlist to avoid being added in and not being able remove yourself prior to our 12-hour cancellation period.

Please note, you can be added to a class from Standby up to 3 HOURS before its start time as other students sign out making room available. You will receive an automatic email or text notification letting you know you have been added from the Waitlist (please make sure you are signed up to receive these notifications on your MindBody account). At that point, you will be held to our regular 12-hour cancellation policy. Anyone on Standby is welcome to arrive at the studio prior to your class start time to join the warm-up and take available spots from any no shows. Preference for any available spots due to no shows will be given in order of where you are positioned on the Waitlist.

AGE LIMITATIONS

You must be 18 years or older to take group classes at Body & Pole. All participants under 18 must have studio approval to take group classes by being assessed in a paid private lesson by one of our Body & Pole instructors. All participants under 18 must have a parent or legal guardian accompany them to their first visit to the studio to complete our Parental Consent Form, present a government-issued photo ID for both the parent/legal guardian and the under-age participant. The parent/legal guardian may be required to remain at the studio during any applicable private sessions or approved group classes for safety and liability reasons.

For more information about the approval process and to book a private session for the assessment process, please email our General Manager at Patricia@bodyandpole.com.

Children are not permitted in studio classrooms during active classes.

  • Ages 12 and Up: Children ages 12+ are welcome to wait unsupervised in the lounge area once the parent or guardian has signed a liability waiver at the Front Desk for the child.
  • Ages 11 and Under: Not allowed to wait unsupervised in the lounge area.

PRIVATE SESSIONS

We ask that you let us know at least 24 hours ahead of time if you need to cancel a Private Session or you will lose your Private Session credit. There are no refunds on late cancelations.

PROPER ATTIRE & HYGIENE

Please wear proper attire when visiting our studio. Masks are now optional in the studio. Proper attire includes: athletic wear such as opaque fitted shorts, sports bras and/or tank tops, or opaque leggings for Hoop and Silk classes. No transparent material is allowed. No undergarments are allowed to be used in place of workout attire.

Scented personal products (such as fragrances, colognes, lotions and powders) that are perceptible to others in the studio and locker rooms should not be worn. Use of deodorant/antiperspirant to minimize body odors is highly encouraged.

This policy applies to all participants at the studio including clients and staff members.

BEHAVIOR AT THE STUDIO

  • Body & Pole aims to foster a welcoming, inclusive and respectful environment to all participants. We do not tolerate bullying, disrespectful behavior or violation of others’ personal space. Such behavior will result in being removed from the studio, and no longer being able to attend classes at Body & Pole.
  • Please respect your instructors and fellow students and leave your phone conversations outside the studio. This applies to text messaging and emailing as well.
  • No street shoes permitted in our studio rooms.
  • No scooters or bicycles are permitted to be parked anywhere inside the studio.

PICTURES & FILMING

Taking pictures and filming are not allowed in our classes. Please respect other students’ privacy. If you wish to take pictures or film yourself, you are welcome to do so during the following times:

  • Pole Parties
  • Private Sessions
  • Private Space Rentals
  • After/Before Classes

PARTIES

Please find the booking and cancellation policies for your upcoming event below:

Payment and Booking

The total cost of the event must be paid at the time of booking to confirm your reservation. We accept payment via cash or a single credit card. Please ensure you select the correct group size when booking. Any changes to the number of attendees must be reported at least 24 hours in advance to adjust your rate; we cannot modify rates after this period.

Cancellations and Rescheduling

- 14+ Days Notice: You may receive a 75% refund or reschedule at no additional charge.
- Less than 14 Days Notice: You may receive a 50% refund. Rescheduling is not permitted without a new booking fee.
- Less than 24 Hours Notice: Cancellations made within 24 hours of the event start time are ineligible for a refund.

Studio Policies

- Punctuality: Late arrivals will result in a shortened session. If you are more than 30 minutes late, we reserve the right to cancel the event without a refund.
- Food and Drink: No food or beverages are permitted inside the studio, with the exception of water.
- Conduct: Participants under the influence of alcohol or drugs will not be permitted to participate and will not receive a refund.

SPACE RENTALS

  • Space Rentals are for personal use (practice, rehearsals, videotaping, etc.) and are not for profit or instructional purposes. Please note, if guidelines are not adhered to, we reserve the right to end your rental early without refund.
  • If there will be a guest(s) joining you, you will need to let us know so that we can make a note of it on the space rental reservation.  Your guest will need to have an account with us in order to join the space rental. The number of guests allowed is dependent on the space being reserved.
  • A 24-hour cancelation policy applies when booking a private Space Rental; you will not receive your credit back for future use if you cancel less than 24 hours ahead of time and you will not be refunded.
  • Space Rentals are booked by the hour. We do not book half-hour rentals.
  • We reserve the right to cancel a space rental reservation without refund if the space rental policies are not upheld.
  • Space Rentals for photoshoots or video projects must be booked through Events at events@bodyandpole.com.

NO OUTSIDE APPARATUS

No outside apparatus are allowed in the studio unless approved.

These includes but not limited to: pole straps, aerial ropes, aerial heart, hardware, etc. For approval, please email patricia@bodyandpole.com with picture and technical specifications of apparatus/hardware. Once approved a waiver will be sent to be attached in your client profile. Outside apparatus are only allowed in studio rentals.

ALCOHOLIC BEVERAGES

Alcohol consumption is not permitted prior to any physical activities at the studio. If you are intoxicated when arriving at our studio, you will not be allowed to participate, and will not be refunded your money.

FOOD & BEVERAGES

Food and beverages, with the exception of bottled water, are not allowed in the studio. Please make sure to leave any food or drinks with your personal belongings. We do not permit eating in between classes or congregating in any studio common spaces.